Comparing Rule-Based Chatbots vs Conversational AI Chatbots
Chatbots vs conversational AI: Whats the difference? A chatbot is an example of conversational AI that uses a chat widget as its conversational interface, but there are other types of conversational AI as well, like voice assistants. Chatbots have various applications, but in customer support, they often act as virtual assistants to answer customer FAQs. […]